ToniqLife Ltd
Privacy Policy
Who are we?
We are ToniqLIfe Limited, 5 Green Park House. Bath. BA1 1BQ.
info@toniiqlife.com
We provide high quality group fitness classes, personal training, lifestyle and fitness support.
What does this Policy Cover?
We at ToniqLife Limited take your personal data seriously. This policy:
• sets out the types of personal data that we collect about you;
• explains how and why we collect and use your personal data;
• explains how long we keep your personal data for;
• explains when, why and with who we will share your personal data;
• sets out the legal basis we have for using your personal data;
• explains the effect of refusing to provide the personal data requested;
• explains the different rights and choices you have when it comes to your personal data; and
• explains how we may contact you and how you can contact us.
Are you providing personal data about someone else?
If so, you must be authorised by that other person to share their personal data with us for the purposes and ways in which we will use and process their data as set out below.
Please do not share personal data about another person with us if you are not sure whether you are authorised to do so.
What personal data do we collect about you?
We collect the information necessary to allow us to market and promote club events via email for users that opt-in to our mailing list. This information includes your name, email address.
We collect the information necessary to allow us to manage enquiries via the contact form on the contact page. This information includes your name, email address, telephone and message.
Where do we collect personal data about you from?
The following are the different sources we may collect personal data about you from:
· Directly from you. This is information you provide to us while you are signing up to the newsletter on the website or entering information on the contact form
· From an agent/third party acting on your behalf.
· Through publicly available sources. We use the following public sources:
o Facebook
o Twitter
o Instagram
o ToniqLife Website
· Using CCTV cameras. We have cameras on our premises and your image and movements will be recorded while you are on our site.
Photography and Videography
We may take photographs and videos during classes and events for promotional and marketing purposes, including but not limited to use on our website, social media, and other advertising materials. By participating in our classes and events, you consent to being photographed or recorded. If you do not wish to be included, please inform a member of staff prior to the class or event.
How and why we use your personal data?
We use your personal data to ensure the safety and security of anyone who attends our premises. We will initially collect basic information on you such as contact details and then we may ask for additional information upon arrival, such as identity documents, to verify your identity. CCTV cameras will record your image and movements while you are on our premises.
We collect the information necessary to allow us to market and promote club events via email for users that opt-in to our mailing list. This information includes your name, email address
We use your personal data to be able to allow us to give you information on events, premium classes and other benefits that may be of interest to you, allowing us to operate the club efficiently. This information includes your name, email address, telephone number, address and the time of attendance on the date of the event.
Who do we share your personal data with?
Your personal data may be shared with the ToniqLife team including employees, consultants and services providers that help us to operate the business to ensure enquires are responded to. We may also share email marketing data with our email provider.
What legal basis do we have for using your information?
For anyone using our services or premises, our processing is necessary for our legitimate interests in that we need the information in order to be able to ensure their safety and security and to contact such persons for that purpose or to provide our services to them (e.g. checking your requirements for using our services or premises).
If you notify us of any health or disability requirements, then this may involve the processing of more detailed personal data including sensitive data such as health information that you or others provide about you. In that case we always ask for your consent before undertaking such processing.
For clients and members, we may also rely on our processing being necessary to perform a contract for you, for example in contacting you.
What happens if you do not provide us with the information we request or ask that we stop processing your information?
If you do not provide the personal data necessary, or withdraw your consent for the processing of your personal data, we may not be able to permit entry onto our premises or provide you with our services.
Do we make automated decisions concerning you?
No, we do not carry out automated decision making or automated profiling.
Do we use Cookies to collect personal data on you?
To provide better service to you on our websites, we use cookies to collect your personal data when you browse. See our cookie policy here for more details.
Do we transfer your data outside the EEA?
No, we do not transfer personal data out of the EEA.
What rights do you have in relation to the data we hold on you?
By law, you have a number of rights when it comes to your personal data. Further information and advice about your rights can be obtained from the data protection regulator in your country.
Rights
What does this mean?
1. The right to be informed
You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
2. The right of access
You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Privacy Policy).
This is so you’re aware and can check that we’re using your information in accordance with data protection law.
3. The right to rectification
You are entitled to have your information corrected if it’s inaccurate or incomplete.
4. The right to erasure
This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there’s no compelling reason for us to keep using it. This is not a general right to erasure; there are exceptions.
5. The right to restrict processing
You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future.
6. The right to data portability
You have rights to obtain and reuse your personal data for your own purposes across different services. For example, if you decide to switch to a new provider, this enables you to move, copy or transfer your information easily between our IT systems and theirs safely and securely, without affecting its usability.
7. The right to object to processing
You have the right to object to certain types of processing, including processing for direct marketing (i.e. if you no longer want to be contacted with potential opportunities).
8. The right to lodge a complaint
You have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator. The contact details for the UK Information Commissioner’s Office is provided below.
9. The right to withdraw consent
If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your personal data with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your personal data for marketing purposes.
We usually act on requests and provide information free of charge, but may charge a reasonable fee to cover our administrative costs of providing the information for:
baseless or excessive/repeated requests, or
further copies of the same information.
Alternatively, we may be entitled to refuse to act on the request.
Please consider your request responsibly before submitting it. We’ll respond as soon as we can. Generally, this will be within one month from when we receive your request but, if the request is going to take longer to deal with, we’ll come back to you and let you know.
How will we contact you?
We may contact you by phone, email or social media. If you prefer a particular contact means over another please just let us know.
How can you contact us?
If you are unhappy with how we’ve handled your information, or have further questions on the processing of your personal data, contact us here: ToniqLife Limited, 5 Green Park House. Bath. BA1 1BQ. info@toniqlife.com
If you’re not satisfied with our response to any complaint or believe our processing of your information does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone number: 0303 123 1113
Website: www.ico.org.uk